It is fast and simple. You can reach our official WhatsApp hotline at +62 851-7507-6199 or click 'Order Technician' on this website. Describe your device issue (PC Computer, Laptop, CCTV, Wi-Fi/LAN Network, or Printer). Our smart dispatch system assigns the nearest certified technician across Jakarta, Bogor, Depok, Tangerang, Bekasi, and Karawang with a 45-minute emergency SLA guarantee for business districts and industrial zones.

Yes, CV TEKNISIKU is a fully licensed legal entity registered in Indonesia (NIB: 2007230133255, Tax ID: 39.660.400.1-407.000). We provide complete formal B2B administration for corporations, state-owned enterprises, and MSMEs: stamped Service Agreements (SPK), Service Level Agreements (SLA), Handover Certificates (BAST), official company invoices, and valid DJP-integrated e-Faktur PPN.

Our payment system is 100% transparent with zero hidden fees. Service and spare part costs are estimated and agreed upon upfront before work commences. For on-site service, payment is only made after repair is completed and tested in front of you. If an issue cannot be resolved or you decide to cancel after technical assessment, you only pay the technician travel allowance of IDR 50,000 - IDR 150,000 depending on distance. Official payment methods: Cash, Bank BCA Transfer, SeaBank, and official TEKNISIKU QRIS.

Data security is our non-negotiable priority. Every technician and software engineer at CV TEKNISIKU is bound by a strict professional code of conduct and executes a legally binding Non-Disclosure Agreement (NDA) before inspection. We enforce industry-standard AES-256 encrypted data handling protocols and never transfer, copy, or share internal files without explicit written management authorization.

Absolutely. Through TeknisiKu Digital Enterprise, 100% intellectual property (IP), full source code repositories, databases, and cloud infrastructure accounts are fully transferred to the client upon project completion (UAT). We strictly reject vendor lock-in or recurring source code rental fees. You are fully empowered to maintain or expand your system independently.

Our WhatsApp AI Agent is powered by private knowledge-base retrieval (RAG) operating 24/7 autonomously. The AI responds to inbound leads within 2 seconds, showcases product catalogs, books orders, and qualifies high-intent prospects before routing to human sales executives. This cuts night-shift customer support overhead by up to 70% while drastically increasing conversion rates.

All services carry official written guarantees: hardware repairs include a 30 to 90-day warranty, network and CCTV installations include a 90-day workmanship warranty, custom software comes with 1 to 12 months of bug-free maintenance, and corporate IT contracts maintain a 99.9% uptime SLA. Any recurring issue during the warranty term is resolved promptly at zero additional charge.

Yes. Our IT Vendor and Procurement division supplies corporate PC fleets, business laptops, server racks, enterprise Wi-Fi access points, IP CCTV surveillance, and authentic commercial software licenses (Microsoft OS/Office, enterprise endpoint antivirus, server OS). All items are 100% original backed by official Indonesian distributor warranties with B2B net payment terms.

Our workflow follows 5 clear steps: 1) Free on-site IT infrastructure audit at your premises, 2) Comprehensive SLA matrix and transparent proposal presentation, 3) Execution of stamped formal contract and NDA, 4) Deployment of standby technicians and scheduled preventive maintenance (hardware tuning, automated backups, network security), and 5) Monthly executive health reports accompanied by official VAT tax invoices.

CV TEKNISIKU is an independent single business entity holding legal trademark rights in the Republic of Indonesia (NIB: 2007230133255 / Tax ID: 39.660.400.1-407.000). Our only official website is https://teknisiku.web.id. We hold no affiliation with external third-party brands or unverified websites outside our official portal.