1. Business Identity and Exclusive Trademark Rights
Welcome to the official website at https://teknisiku.web.id. These Terms and Conditions constitute a legally valid and binding agreement between you (Residential Customers, MSME Business Owners, Corporate Companies, or Institutions) and CV TEKNISIKU, an officially incorporated and registered business entity in the Republic of Indonesia (Business Identification Number / NIB: 2007230133255, Tax ID / NPWP: 39.660.400.1-407.000).
Assertion of Lawful Trademark Rights: The brand name and logo TeknisiKu are officially registered trademarks with Registration Certificate Number IDM00911699 (registered on August 26, 2020) at the Directorate General of Intellectual Property (DJKI), Ministry of Law and Human Rights of the Republic of Indonesia. Our sole official operational domain is https://teknisiku.web.id. CV TEKNISIKU operates independently and maintains no operational partnership or legal affiliation with any parties using similar brand variations (such as TeknisiGo, Teknisikucctv, teknisiku.app, etc.).
2. Scope of the 4 Main Service Pillars
Pillar 1: On-Site IT Engineering and Field Hardware Repairs
On-site repair for laptops, desktop PCs, CCTV surveillance systems, structural LAN network / Mikrotik router setups, printer repairs, and office server maintenance dispatched directly to client locations throughout the Jabodetabek metropolitan area (SLA arrival response 45-60 minutes).
Pillar 2: Corporate IT Vendor and SLA-Backed Maintenance Contracts
Comprehensive IT infrastructure maintenance contracts for offices and industrial park facilities (MM2100, Jababeka, Delta Silicon, EJIP, GIIC, KIIC, Marunda Center), dedicated on-site standby engineers, regular preventive audits, 24/7 emergency response, and verified electronic VAT tax invoices (e-Faktur PPN).
Pillar 3: Enterprise Digital Solutions and Software House
Custom web development powered by Next.js with Google PageSpeed 90+ architecture, integrated ERP systems, POS cashier software, and cloud applications with 100% source code ownership handed over to the client with zero monthly platform subscriptions.
Pillar 4: Integrated AI Automation (WhatsApp AI Agent)
Deployment of 24/7 intelligent WhatsApp AI Agents backed by private enterprise knowledge bases (RAG) to provide automated customer support, qualify sales leads, and accelerate deal closing without third-party recurring platform rental costs.
3. Quality Standards and Operational Accountability
- Not a Passive Aggregator: CV TEKNISIKU is a legally established direct service provider holding full legal accountability for service quality, personnel integrity, and the legal validity of all business transactions.
- Formal Corporate Agreements: For corporate engagements, IT procurement, and annual maintenance contracts, collaborations are formalized through legally binding Service Agreements (SPK), Service Level Agreements (SLA), and Handover Certificates (BAST).
- Certified Engineers: Every technician deployed to your facility has completed strict identity vetting, hardware and network technical competency assessments, and adheres to professional customer service standard operating procedures (SOP).
4. Official Written Warranty Policy
Motherboard repairs, LCD replacements, keyboard, battery, adapter, and power supply repairs include free component replacement if manufacturing or workmanship defects occur.
Guaranteed stable LAN connectivity, connector crimping, Wi-Fi router routing, and reliable DVR/NVR surveillance recordings.
Comprehensive bug fixes and maintenance support without additional fees post User Acceptance Testing (UAT) alongside 100% source code transfer.
All office computers, business laptops, server racks, and network switches supplied are 100% brand new and covered by official distributor warranties in Indonesia.
5. Data Security and Client Confidentiality (NDA)
Independent Backup Requirement: Due to the physical fragility of damaged storage media (SSDs, hard drives) prior to servicing, personal/residential customers are requested to maintain backups of crucial personal files where feasible.
Corporate Confidentiality and NDA: For corporate clients, government institutions, and factories, our engineers and consultants are prepared to sign formal Non-Disclosure Agreements (NDA) prior to inspecting internal databases or server infrastructure.
6. Official Payment Channels and Tax Invoices (e-Faktur PPN)
All service fees and spare parts are transparently estimated and agreed upon prior to initiating repairs. To ensure financial integrity and security, CV TEKNISIKU exclusively authorizes 4 payment channels:
7. Cancellation Terms and Transportation Fee Transparency
- Cancellation Prior to Technician Departure: Completely free of charge (IDR 0).
- Cancellation After On-Site Diagnostic Inspection: If a technician has arrived at your location and conducted technical diagnostics, but you decide not to proceed with repairs or parts are deemed uneconomical to replace, customers are only required to cover technician transportation costs of IDR 50,000 to IDR 150,000 based on travel radius in Jabodetabek.
8. Governing Law and Dispute Resolution
These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of Indonesia. Any disputes arising from services shall first be addressed through amicable deliberation. If a mutual consensus cannot be reached within 30 calendar days, both parties agree to submit exclusively to the jurisdiction of the District Court of Bekasi (Pengadilan Negeri Kota Bekasi), West Java.